1. Digital products
Premium is digital access that may become active immediately after successful payment verification.
Because digital access can be used immediately, a successful payment that has activated the service does not automatically qualify for a refund.
2. Conditions eligible for review
We may review refund requests in situations such as duplicate payments, a successful payment where Premium was not activated, or a technical error in ZipaDoc that prevented the paid service from being provided as intended.
3. Failed or pending transactions
A transaction with a failed or pending status is not considered a successful Premium purchase.
If funds have been deducted but the transaction status is unclear, users should wait for a payment status update or contact us with the relevant transaction information.
4. Selecting the wrong plan
Users are responsible for checking the plan type, duration, and amount before completing payment.
Requests resulting from selecting the wrong plan may be reviewed, but a refund is not guaranteed.
5. How to request a review
Send your request to ZipaDoc Support and include your ZipaDoc account email, transaction time, purchased plan, and transaction identifier if available.
Do not send passwords, OTPs, PINs, full card numbers, or other payment credentials.
6. Refund process
If a refund is approved, the next steps may depend on the payment method and payment provider. The time required for funds to be returned may vary by payment method.
Last updated: September 23, 2026.